All Systems Operational
PHP Services Operational
LAN   Operational
PHX   Operational
IIS Services Operational
LAN   Operational
PHX   Operational
MariaDB Operational
LAN   Operational
PHX   Operational
MSSQL Operational
LAN   Operational
PHX   Operational
FTP Operational
LAN   Operational
PHX   Operational
Management Portal Operational
Management Portal   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Emergency Maintenance on IIS Aug 14, 21:00-23:00 CDT
Scheduled - Our Operations team will be implementing a fix on a recent Microsoft patch that is affecting some customers. The impact of this should be limited to intermittent session loss as the patch is applied to the servers.

We are available to assist with any questions or concerns via livechat, email at cssupport@liquidweb.com, or by telephone at (855)-348-9060.
Aug 14, 13:29 CDT
Cloud Sites Service Layer Maintenance Aug 14, 21:00 - Aug 15, 03:00 CDT
Cloud Sites Engineers and Operators will be upgrading back end service layer devices to a newer operating system. These back end devices are not not tired directly to website performance so websites will not be impacted by this maintenance. However, back end support devices, accessible via the control panel, like FTP and Cron, may seen interruptions in service. These should be short in duration.

If you have any questions, please contact a member of our support team via live-chat, ticket, or by phone at (800)-580-4985, (517)-322-0434 (international).
Posted on Aug 13, 08:54 CDT
Cloud Sites Infrastructure Maintenance Aug 15, 21:00 - Aug 16, 03:00 CDT
Between 9PM and 3AM, Cloud Sites Engineers will be performing updates to the Cloud Sites infrastructure. While we do not anticipate long amounts of impact, customers may experience issues loading web pages while Load Balancer software is updated (as high as 10 to 20 minutes to restart). Interruption will be very limited as we only rotate one Load Balancer at a time.

We are available to assist with any questions or concerns via livechat, email at cssupport@liquidweb.com, or by telephone at (855)-348-9060.
Posted on Aug 9, 15:17 CDT
Cloud Sites Infrastructure Maintenance Aug 16, 21:00 - Aug 17, 03:00 CDT
Between 9PM and 3AM, Cloud Sites Engineers will be performing updates to the Cloud Sites infrastructure. While we do not anticipate long amounts of impact, customers may experience issues loading web pages while Load Balancer software is updated (as high as 10 to 20 minutes to restart). Interruption will be very limited as we only rotate one Load Balancer at a time.

We are available to assist with any questions or concerns via livechat, email at cssupport@liquidweb.com, or by telephone at (855)-348-9060.
Posted on Aug 13, 16:47 CDT
Cloud Sites Infrastructure Maintenance Aug 20, 21:00 - Aug 21, 03:00 CDT
Between 9PM and 3AM, Cloud Sites Engineers will be performing updates to the Cloud Sites infrastructure. While we do not anticipate long amounts of impact, customers may experience issues loading web pages while Load Balancer software is updated (as high as 10 to 20 minutes to restart). Interruption will be very limited as we only rotate one Load Balancer at a time.

We are available to assist with any questions or concerns via livechat, email at cssupport@liquidweb.com, or by telephone at (855)-348-9060.
Posted on Aug 13, 16:47 CDT
Past Incidents
Aug 14, 2018

No incidents reported today.

Aug 13, 2018
Completed - The scheduled maintenance has been completed.
Aug 13, 05:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 6, 21:00 CDT
Scheduled - Between 9PM and 5AM CST nightly, Cloud Sites Engineers will be performing Debian 8.10 updates to all servers within the infrastructure in both data centers. Due to the nature of the updates, customers can anticipate the following brief impacts as servers are updated throughout the maintenance window:

Tuesday Aug 7th 9PM - 2AM CST
- Apache/PHP hosts | While no downtime is anticipated, brief session loss may occur.
- MariaDB slave hosts | While no downtime is anticipated, brief session loss may occur.

Wednesday Aug 8th 9PM - 5AM CST
- MariaDB master hosts | Anticipate database read only during failover.

Thursday Aug 9th 9PM - 5AM CST
- Load Balancers | Anticipate sessions dropped as LBs failover
- Load Balancers | Sites may experience brief downtime as load balancers fail over

Tuesday Aug 14th 9PM - 5AM CST
- FTP / AV | Anticipate sessions dropped during LB failover and node restarts.
- phpMyAdmin | Anticipate sessions dropped during LB failover and node restarts.
- Critical systems will need reboots causing brief inaccessibility

We are available to assist with any questions or concerns via livechat, email at cssupport@liquidweb.com, or by telephone at (855)-348-9060.
Aug 2, 15:42 CDT
Aug 12, 2018

No incidents reported.

Aug 11, 2018

No incidents reported.

Aug 10, 2018

No incidents reported.

Aug 9, 2018

No incidents reported.

Aug 8, 2018

No incidents reported.

Aug 7, 2018

No incidents reported.

Aug 5, 2018
Resolved - Following extended monitoring, network performance has remained stable. The disruption was determined to be caused by a Load Balancer pair failing to transition correctly. We apologize for any inconvenience this may have caused.
Aug 5, 23:16 CDT
Monitoring - Systems have been confirmed fully operational, however, we will continue monitoring performance.
Aug 5, 22:28 CDT
Identified - A network disruption is currently impacting the LAN datacenter an the Cloud Sites administrative control panel. Our engineers are working to remedy the situation as quickly as posssible. Additional information will be provided as it becomes available.
Aug 5, 22:14 CDT
Aug 4, 2018

No incidents reported.

Aug 3, 2018
Completed - The scheduled maintenance has been completed.
Aug 3, 21:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 30, 02:01 CDT
Scheduled - Cloud Sites Engineers will be performing maintenance on the Windows/IIS hosting platforms to apply critical patches issued by Microsoft. The potential impacts of each may include the following:

- Loss of IIS sessions as web nodes are patched and rebooted.
- Momentary disconnects from MSSQL databases as instances fail over to another cluster node.
- Application logs may show "server rebooted" message.

If you have any questions, please do not hesitate to contact a member of our support team via live-chat or by toll-free phone at 1.855.348.9060 or international at +1.517.322.0434.
Jul 13, 10:06 CDT
Aug 2, 2018

No incidents reported.

Aug 1, 2018

No incidents reported.

Jul 31, 2018

No incidents reported.