Liquid Web - Cloud Sites Status

Cloud Sites PHX Maria Database Maintenance

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 22, 21:00 CDT

Scheduled - From 9PM - 3AM CDT nightly, Cloud Sites Operations will be performing maintenance on Maria Databases in our PHX Data Center. The following hosts will need to be placed into read-only mode for a period of time during the maintenance window.

mariadb-110.wc1.phx1
mariadb-115.wc1.phx1
mariadb-116.wc1.phx1
mariadb-117.wc1.phx1
mariadb-118.wc1.phx1

A quick way to locate which Database host a website is using can be located at cloudsites.liquidweb.com under 'Websites'. Click on the website name and then the 'Databases' tab.

We are available to assist with any questions or concerns via livechat, email at cssupport@liquidweb.com, or by telephone at (855)-348-9060.

PHP Services Operational

LAN Operational

PHX Operational

IIS Services Operational

LAN Operational

PHX Operational

MariaDB Operational

LAN Operational

PHX Operational

MSSQL Operational

LAN Operational

PHX Operational

FTP Operational

LAN Operational

PHX Operational

Management Portal Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Cloud Sites PHX Maria Database Maintenance Oct 23, 21:00 - Oct 24, 03:00 CDT

From 9PM - 3AM CDT nightly, Cloud Sites Operations will be performing maintenance on Maria Databases in our PHX Data Center. The following hosts will need to be placed into read-only mode for a period of time during the maintenance window.

mariadb-119.wc1.phx1
mariadb-120.wc1.phx1
mariadb-121.wc1.phx1
mariadb-122.wc1.phx1
mariadb-123.wc1.phx1
mariadb-124.wc1.phx1

A quick way to locate which Database host a website is using can be located at cloudsites.liquidweb.com under 'Websites'. Click on the website name and then the 'Databases' tab.

We are available to assist with any questions or concerns via livechat, email at cssupport@liquidweb.com, or by telephone at (855)-348-9060.
Posted on Oct 18, 14:56 CDT

Cloud Sites PHX Maria Database Maintenance Oct 24, 21:00 - Oct 25, 03:00 CDT

From 9PM - 3AM CDT nightly, Cloud Sites Operations will be performing maintenance on Maria Databases in our PHX Data Center. The following hosts will need to be placed into read-only mode for a period of time during the maintenance window.

mariadb-125.wc1.phx1

A quick way to locate which Database host a website is using can be located at cloudsites.liquidweb.com under 'Websites'. Click on the website name and then the 'Databases' tab.

We are available to assist with any questions or concerns via livechat, email at cssupport@liquidweb.com, or by telephone at (855)-348-9060.
Posted on Oct 22, 15:15 CDT

PHX & LAN Windows Patching Maintenance Oct 29, 02:00-03:00 CDT

Cloud Sites Engineers will be performing maintenance on the Windows/IIS hosting platforms to apply critical patches issued by Microsoft. The potential impacts of each may include the following:

- Loss of IIS sessions as web nodes are patched and rebooted.
- Momentary disconnects from MSSQL databases as instances fail over to another cluster node.
- Application logs may show "server rebooted" message.

If you have any questions, please do not hesitate to contact a member of our support team via live-chat or by toll-free phone at 1.855.348.9060 or international at +1.517.322.0434.
Posted on Oct 22, 15:30 CDT

PHX & LAN Windows Patching Maintenance Oct 29, 21:00-22:00 CDT

Cloud Sites Infrastructure Maintenance Oct 29, 21:00 - Oct 30, 00:00 CDT

Our operations team will be performing updates to the Cloud Sites infrastructure. While we do not anticipate any amount of impact, customers may experience issues loading the Cloud Sites management portal. Any interruption will be very limited (no more than 5 minutes) and refreshing the page should resolve the problem.

We are available to assist with any questions or concerns via livechat, email at cssupport@liquidweb.com, or by telephone at (855)-348-9060.
Posted on Oct 22, 15:10 CDT

PHX & LAN Windows Patching Maintenance Oct 31, 02:00-03:00 CDT

PHX & LAN Windows Patching Maintenance Oct 31, 21:00-22:00 CDT

PHX & LAN Windows Patching Maintenance Nov 2, 02:00-03:00 CDT

PHX & LAN Windows Patching Maintenance Nov 2, 21:00-22:00 CDT

Past Incidents

Oct 21, 2018

No incidents reported.

Oct 20, 2018

Office Network Maintenance - SAT Location

Completed - The scheduled maintenance has been completed.
Oct 20, 09:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 20, 08:00 CDT

Scheduled - Our Networking team will be performing a brief maintenance on our Local Network in our office. During this window, we may have intermittent network connectivity drops that may affect your interactions with our staff via Phone or Chat. You may experience a delay in chat responses and potentially calls dropping if working with Technician in that office location.

We apologize in advance but appreciate your patience during this time. We are available to assist with any questions or concerns via livechat, email at cssupport@liquidweb.com, or by telephone at (855)-348-9060.
Oct 19, 16:20 CDT

Oct 19, 2018

Cloud Sites PHX Maria Database Maintenance

Completed - The scheduled maintenance has been completed.
Oct 19, 03:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 18, 21:00 CDT

Scheduled - From 9PM - 3AM CDT nightly, Cloud Sites Operations will be performing maintenance on Maria Databases in our PHX Data Center. The following hosts will need to be placed into read-only mode for a period of time during the maintenance window.

mariadb-109.wc1.phx1
mariadb-110.wc1.phx1
mariadb-111.wc1.phx1
mariadb-112.wc1.phx1
mariadb-113.wc1.phx1
mariadb-114.wc1.phx1

A quick way to locate which Database host a website is using can be located at cloudsites.liquidweb.com under 'Websites'. Click on the website name and then the 'Databases' tab.

We are available to assist with any questions or concerns via livechat, email at cssupport@liquidweb.com, or by telephone at (855)-348-9060.
Oct 11, 15:05 CDT

Oct 18, 2018

Intermittent Connectivity Issues in PHX

Resolved - Following extended monitoring, we have experienced no further impact from the traffic causing the disruption.
We apologize for any inconvenience this may have caused.
Oct 18, 21:14 CDT

Identified - We are still seeing some customers affected. Our Networking and Operations teams are continuing to work towards resolving the intermittent network issues.

As we have more information we will update this post. We are available to assist with any questions or concerns via livechat, email at cssupport@liquidweb.com, or by telephone at (855)-348-9060.
Oct 18, 14:17 CDT

Monitoring - A fix has been implemented and we are monitoring the results.
Oct 18, 13:30 CDT

Identified - Our Operations team is investigating an intermittent connectivity issue in the PHX Datacenter. Websites may experience occasional spikes in latency or dropped connections.

As we have more information we will update this post. We are available to assist with any questions or concerns via livechat, email at cssupport@liquidweb.com, or by telephone at (855)-348-9060.
Oct 18, 13:17 CDT

Cloud Sites PHX Maria Database Maintenance

Completed - The scheduled maintenance has been completed.
Oct 18, 03:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 17, 21:00 CDT

Scheduled - From 9PM - 3AM CDT nightly, Cloud Sites Operations will be performing maintenance on Maria Databases in our PHX Data Center. The following hosts will need to be placed into read-only mode for a period of time during the maintenance window.

mariadb-105.wc1.phx1
mariadb-106.wc1.phx1
mariadb-107.wc1.phx1
mariadb-108.wc1.phx1
mariadb-149.wc2.phx1
mariadb-150.wc2.phx1
mariadb-151.wc2.phx1
mariadb-152.wc2.phx1

A quick way to locate which Database host a website is using can be located at cloudsites.liquidweb.com under 'Websites'. Click on the website name and then the 'Databases' tab.

We are available to assist with any questions or concerns via livechat, email at cssupport@liquidweb.com, or by telephone at (855)-348-9060.
Oct 11, 15:03 CDT

Oct 16, 2018

Cloud Sites PHX Maria Database Maintenance

Completed - The scheduled maintenance has been completed.
Oct 16, 03:01 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 21:00 CDT

Scheduled - From 9PM - 3AM CDT nightly, Cloud Sites Operations will be performing maintenance on Maria Databases in our PHX Data Center. The following hosts will need to be placed into read-only mode for a period of time during the maintenance window.

mariadb-101.wc1.phx1
mariadb-102.wc1.phx1
mariadb-103.wc1.phx1
mariadb-104.wc1.phx1
mariadb-143.wc2.phx1
mariadb-144.wc2.phx1
mariadb-145.wc2.phx1
mariadb-146.wc2.phx1
mariadb-147.wc2.phx1
mariadb-148.wc2.phx1

A quick way to locate which Database host a website is using can be located at cloudsites.liquidweb.com under 'Websites'. Click on the website name and then the 'Databases' tab.

We are available to assist with any questions or concerns via livechat, email at cssupport@liquidweb.com, or by telephone at (855)-348-9060.
Oct 11, 15:02 CDT

Oct 14, 2018

No incidents reported.

Oct 13, 2018

Chat and Ticketing System Maintenance | 13 Oct, 2:00 - 3:00AM EST

Completed - The scheduled maintenance has been completed.
Oct 13, 02:02 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 13, 01:00 CDT

Scheduled - Our engineers will be performing maintenance to our Chat and Ticketing systems. During this maintenance window, Chat and Ticket sessions may abruptly disconnect and errors may be observed during Chat or Ticket initialization. We only anticipate 5-minutes of downtime for the systems and appreciate your patience as we upgrade our support systems.

If you have any urgent needs during the maintenance window, please contact a member of our support team via phone at (800)-580-4985, (517)-322-0434 (international).
Sep 21, 14:46 CDT

Oct 12, 2018

Cloud Sites PHX Maria Database Maintenance

Completed - The scheduled maintenance has been completed.
Oct 12, 03:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 11, 21:00 CDT

Scheduled - From 9PM - 3AM CDT nightly, Cloud Sites Operations will be performing maintenance on Maria Databases in our PHX Data Center. The following hosts will need to be placed into read-only mode for a period of time during the maintenance window.

mariadb-097.wc1.phx1
mariadb-098.wc1.phx1
mariadb-099.wc1.phx1
mariadb-100.wc1.phx1
mariadb-137.wc2.phx1
mariadb-138.wc2.phx1
mariadb-139.wc2.phx1
mariadb-140.wc2.phx1
mariadb-141.wc2.phx1
mariadb-142.wc2.phx1

A quick way to locate which Database host a website is using can be located at cloudsites.liquidweb.com under 'Websites'. Click on the website name and then the 'Databases' tab.

We are available to assist with any questions or concerns via livechat, email at cssupport@liquidweb.com, or by telephone at (855)-348-9060.
Oct 4, 15:28 CDT

Oct 11, 2018

Cloud Sites PHX Maria Database Maintenance

Completed - The scheduled maintenance has been completed.
Oct 11, 03:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 10, 21:00 CDT

Scheduled - From 9PM - 3AM CDT nightly, Cloud Sites Operations will be performing maintenance on Maria Databases in our PHX Data Center. The following hosts will need to be placed into read-only mode for a period of time during the maintenance window.

mariadb-093.wc1.phx1
mariadb-094.wc1.phx1
mariadb-095.wc1.phx1
mariadb-096.wc1.phx1
mariadb-131.wc2.phx1
mariadb-132.wc2.phx1
mariadb-133.wc2.phx1
mariadb-134.wc2.phx1
mariadb-135.wc2.phx1
mariadb-136.wc2.phx1

A quick way to locate which Database host a website is using can be located at cloudsites.liquidweb.com under 'Websites'. Click on the website name and then the 'Databases' tab.

We are available to assist with any questions or concerns via livechat, email at cssupport@liquidweb.com, or by telephone at (855)-348-9060.
Oct 4, 15:27 CDT

Oct 10, 2018

Cloud Sites PHX Maria Database Maintenance

Completed - The scheduled maintenance has been completed.
Oct 10, 03:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 9, 21:00 CDT

Scheduled - From 9PM - 3AM CDT nightly, Cloud Sites Operations will be performing maintenance on Maria Databases in our PHX Data Center. The following hosts will need to be placed into read-only mode for a period of time during the maintenance window.

mariadb-089.wc1.phx1
mariadb-090.wc1.phx1
mariadb-091.wc1.phx1
mariadb-092.wc1.phx1
mariadb-125.wc2.phx1
mariadb-126.wc2.phx1
mariadb-127.wc2.phx1
mariadb-128.wc2.phx1
mariadb-129.wc2.phx1
mariadb-130.wc2.phx1

A quick way to locate which Database host a website is using can be located at cloudsites.liquidweb.com under 'Websites'. Click on the website name and then the 'Databases' tab.

We are available to assist with any questions or concerns via livechat, email at cssupport@liquidweb.com, or by telephone at (855)-348-9060.
Oct 4, 15:26 CDT

Oct 9, 2018

Cloud Sites PHX Maria Database Maintenance

Completed - The scheduled maintenance has been completed.
Oct 9, 03:01 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 8, 21:01 CDT

Scheduled - From 9PM - 3AM CDT nightly, Cloud Sites Operations will be performing maintenance on Maria Databases in our PHX Data Center. The following hosts will need to be placed into read-only mode for a period of time during the maintenance window.

mariadb-085.wc1.phx1
mariadb-086.wc1.phx1
mariadb-087.wc1.phx1
mariadb-088.wc1.phx1
mariadb-119.wc2.phx1
mariadb-120.wc2.phx1
mariadb-121.wc2.phx1
mariadb-122.wc2.phx1
mariadb-123.wc2.phx1
mariadb-124.wc2.phx1

A quick way to locate which Database host a website is using can be located at cloudsites.liquidweb.com under 'Websites'. Click on the website name and then the 'Databases' tab.

We are available to assist with any questions or concerns via livechat, email at cssupport@liquidweb.com, or by telephone at (855)-348-9060.
Oct 4, 15:25 CDT

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