All Systems Operational
PHP Services Operational
LAN Operational
PHX Operational
IIS Services Operational
LAN Operational
PHX Operational
MariaDB Operational
LAN Operational
PHX Operational
MSSQL Operational
LAN Operational
PHX Operational
FTP Operational
LAN Operational
PHX Operational
Management Portal Operational
Management Portal Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Chat, Ticketing and Help Center Maintenance Jul 20, 22:00 - Jul 21, 04:00 CDT
Our Chat, Ticketing and Help Center service will be performing maintenance. During this window, you may see an interruption in these support services, however you can contact Liquid Web via phone during this time. This maintenance does not impact customer services, just the ability to reach our support team and Help Center. We encourage you to reach out to us via phone at 1-800-580-4985 (1-517-322-0434) if you have any questions or concerns.
Posted on Jun 10, 09:25 CDT
Past Incidents
Jul 16, 2019
MSSQL Infrastructure Maintenance
Completed - This maintenance has been postponed. Additional details will be posted as soon as they are made available.
Jul 16, 02:55 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 15, 21:01 CDT
Scheduled - We will be updating the MSSQL infrastructure on July 15th through the 26th. We originally had this scheduled a week prior but due to unforeseen complications, we had to delay the maintenance.

The maintenance window will take place Monday - Thursday 10 PM - 4 AM EST. While the maintenance of the node is being performed each database will be switched to read-only access for data integrity.

We will update this post with additional detailed schedules as we have those finalized.

If you have any questions, please do not hesitate to contact a member of our support team via live-chat or by toll-free phone at 1.855.348.9060 or international at +1.517.322.0434.
Jul 8, 10:49 CDT
Jul 14, 2019

No incidents reported.

Jul 13, 2019

No incidents reported.

Jul 12, 2019

No incidents reported.

Jul 11, 2019
Cloud Sites Control Panel Error Loading
Resolved - This incident has been resolved.
Jul 11, 14:24 CDT
Monitoring - We were able to identify what was causing the timeout issues for the portal and they have been resolved. We are going to continue to monitor but do not see any further issues at this time.
Jul 11, 12:15 CDT
Investigating - Our teams are investigating an issue where some customers Cloud Sites Control Panels are not displaying information or reporting the error...

"Sorry, we are having a problem getting the Website List at the moment. Please try again in a few minutes."

We will update this post with additional information as it becomes available. If you have any questions, please do not hesitate to contact a member of our support team via live-chat or by toll-free phone at 1.855.348.9060 or international at +1.517.322.0434.
Jul 11, 11:21 CDT
Jul 10, 2019

No incidents reported.

Jul 9, 2019

No incidents reported.

Jul 8, 2019

No incidents reported.

Jul 7, 2019

No incidents reported.

Jul 6, 2019

No incidents reported.

Jul 5, 2019
PHX & LAN Windows Patching Maintenance
Completed - The scheduled maintenance has been completed.
Jul 5, 22:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 5, 21:00 CDT
Scheduled - Cloud Sites Engineers will be performing maintenance on the Windows/IIS hosting platforms to apply critical patches issued by Microsoft. The potential impacts of each may include the following:

- Loss of IIS sessions as web nodes are patched and rebooted.
- Momentary disconnects from MSSQL databases as instances fail over to another cluster node.
- Application logs may show "server rebooted" message.

If you have any questions, please do not hesitate to contact a member of our support team via live-chat or by toll-free phone at 1.855.348.9060 or international at +1.517.322.0434.
Jun 13, 14:36 CDT
PHX & LAN Windows Patching Maintenance
Completed - The scheduled maintenance has been completed.
Jul 5, 03:01 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 5, 02:00 CDT
Scheduled - Cloud Sites Engineers will be performing maintenance on the Windows/IIS hosting platforms to apply critical patches issued by Microsoft. The potential impacts of each may include the following:

- Loss of IIS sessions as web nodes are patched and rebooted.
- Momentary disconnects from MSSQL databases as instances fail over to another cluster node.
- Application logs may show "server rebooted" message.

If you have any questions, please do not hesitate to contact a member of our support team via live-chat or by toll-free phone at 1.855.348.9060 or international at +1.517.322.0434.
Jun 13, 14:35 CDT
Jul 4, 2019

No incidents reported.

Jul 3, 2019
PHX & LAN Windows Patching Maintenance
Completed - The scheduled maintenance has been completed.
Jul 3, 22:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 3, 21:01 CDT
Scheduled - Cloud Sites Engineers will be performing maintenance on the Windows/IIS hosting platforms to apply critical patches issued by Microsoft. The potential impacts of each may include the following:

- Loss of IIS sessions as web nodes are patched and rebooted.
- Momentary disconnects from MSSQL databases as instances fail over to another cluster node.
- Application logs may show "server rebooted" message.

If you have any questions, please do not hesitate to contact a member of our support team via live-chat or by toll-free phone at 1.855.348.9060 or international at +1.517.322.0434.
Jun 13, 14:35 CDT
PHX & LAN Windows Patching Maintenance
Completed - The scheduled maintenance has been completed.
Jul 3, 03:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 3, 02:00 CDT
Scheduled - Cloud Sites Engineers will be performing maintenance on the Windows/IIS hosting platforms to apply critical patches issued by Microsoft. The potential impacts of each may include the following:

- Loss of IIS sessions as web nodes are patched and rebooted.
- Momentary disconnects from MSSQL databases as instances fail over to another cluster node.
- Application logs may show "server rebooted" message.

If you have any questions, please do not hesitate to contact a member of our support team via live-chat or by toll-free phone at 1.855.348.9060 or international at +1.517.322.0434.
Jun 13, 14:34 CDT
Jul 2, 2019

No incidents reported.

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