Liquid Web - Cloud Sites Status

RESCHEDULED: Cloud Sites Refresh - Phase III | Database Cutover

Monitoring - We had initially planned to perform Phase III on Saturday, October 1, 2022, at 10:00 PM for our NetApp hardware in our LAN data center, finalizing the synchronization of databases from all websites and cutover to the new hardware. Our team did run into an issue and had to perform emergency maintenance on our MariaDB servers in our Lansing data center at that time.

As a result the database cut over for Phase III was NOT able to happen.

Our team is working on an ETA and time frame at this time for when Phase III will be re-attempted. We will post a new Maintenance Window once we have those details.

We appreciate your understanding as we work to improve the Cloud Sites platform and apologize for any inconvenience this technology refresh could cause you or your organization. If you have any questions, contact a member of our support team via live chat, ticket, or by phone at (800)-580-4985 or (517)-322-0434 (international).
Oct 03, 2022 - 12:55 CDT

PHP Services Operational

LAN Operational

PHX Operational

IIS Services Operational

LAN Operational

PHX Operational

MariaDB Operational

LAN Operational

PHX Operational

MSSQL Operational

LAN Operational

PHX Operational

FTP Operational

LAN Operational

PHX Operational

Management Portal Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

PHX & LAN Windows Patching Oct 7, 2022 20:00 - Oct 8, 2022 01:00 CDT

Cloud Sites Engineers will be performing maintenance on the Windows/IIS hosting platforms to apply critical patches issued by Microsoft. The potential impacts of each may include the following:

- Loss of IIS sessions as web nodes are patched and rebooted.
- Momentary disconnects from MSSQL databases as instances fail over to another cluster node.

If you have any questions, please contact a member of our support team via ticket or by phone at +1-866-639-2377 (US) or +1-517-322-0434 (international).
Posted on Sep 22, 2022 - 17:57 CDT

Past Incidents

Oct 6, 2022

Cloud Sites Control Panel Degraded

Resolved - This incident has been resolved.
Oct 6, 06:42 CDT

Monitoring - A fix has been implemented and we are monitoring the results.
Oct 6, 02:04 CDT

Investigating - Our teams are currently investigating an issue affecting the Cloud Sites control panel. We will update this status post as more information becomes available.

If you have any questions, please contact a member of our support team via ticket or by phone at +1-866-639-2377 (US) or +1-517-322-0434 (international).
Oct 5, 15:35 CDT

Network Issue in the Phoenix (PHX) Datacenter

Resolved - This incident has been resolved by our engineers at this time.
Oct 6, 01:48 CDT

Investigating - Liquid Web monitoring systems have identified a service impacting issue affecting our network traffic in Phoenix.

Liquid Web systems engineers have been engaged and are working to restore service as quickly as possible. We appreciate your patience as our teams work to return service.

If you have any questions or concerns, please contact a member of our support team via live-chat, ticket (support@liquidweb.com), or by phone at 1-800-580-4985, 1-517-322-0434 (international).
Oct 6, 00:25 CDT

PHX & LAN Windows Patching

Completed - The scheduled maintenance has been completed.
Oct 6, 01:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 5, 20:01 CDT

Scheduled - Cloud Sites Engineers will be performing maintenance on the Windows/IIS hosting platforms to apply critical patches issued by Microsoft. The potential impacts of each may include the following:

- Loss of IIS sessions as web nodes are patched and rebooted.
- Momentary disconnects from MSSQL databases as instances fail over to another cluster node.

If you have any questions, please contact a member of our support team via ticket or by phone at +1-866-639-2377 (US) or +1-517-322-0434 (international).
Sep 22, 17:57 CDT

Oct 5, 2022

Oct 4, 2022

PHX & LAN Windows Patching

Completed - The scheduled maintenance has been completed.
Oct 4, 01:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 3, 20:00 CDT

Oct 3, 2022

Emergency Maintenance on MariaDB in the Lansing Datacenter

Resolved - This incident has been resolved.
Oct 3, 11:21 CDT

Monitoring - A fix has been implemented and we are monitoring the results.
Oct 2, 05:33 CDT

Update - The Mariadb databases are back on line. We will continue to monitor the systems at this time.
Oct 2, 05:33 CDT

Update - We are continuing to investigate this issue.
Oct 2, 04:29 CDT

Investigating - We are currently running an emergency maintenance on our Mariadb servers in our Lansing datacenter at this time. We will update this post as soon as the maintenance is complete.
Oct 2, 04:20 CDT

Oct 2, 2022

(LAN) Cloud Sites Technology Refresh | September 16 - October 2, 2022

Completed - The scheduled maintenance has been completed.
Oct 2, 08:00 CDT

Update - Data synchronization was completed and Phase II is now complete.
Sep 26, 09:54 CDT

Update - Data synchronization is ongoing at this time. The second phase has been moved up by 24 hours and will begin on Friday, September 23, 2022, at 10:00 PM (ET). During the web data cutover, the Cloud Sites control panel and all websites in the LAN data center will be in a read-only state for up to 1 hour:

- The Cloud Sites administrative interface will be inaccessible.
- All websites in the LAN datacenter will be in 'read-only' mode with no data updates to websites.

Thank you for your continued patience and understanding while we work to improve the platform.
Sep 20, 15:32 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 19:00 CDT

Scheduled - Between September 16 - October 2, 2022, our Engineers will perform a multi-phase technology refresh for our NetApp hardware. This upgrade will improve the performance and resiliency of the Cloud Sites platform.

Throughout the maintenance, our team will be migrating and continually synchronizing data. The initial phase will be ongoing and transparent and will not impact website performance. Phases II and III will be scheduled as follows:

Phase II - Web Data Cutover | September 23, 2022
Phase III - Database Cutover | October 1, 2022

We appreciate your understanding as we work to improve the Cloud Sites platform and apologize for any inconvenience this technology refresh could cause you or your organization. If you have any questions, contact a member of our support team via live chat, ticket, or by phone at (800)-580-4985 or (517)-322-0434 (international).
Sep 16, 18:39 CDT

Oct 1, 2022

(LAN) Cloud Sites Refresh - Phase III | Database Cutover | October 1, 2022, 10:00 PM ET

Completed - The scheduled maintenance has been completed.
Oct 1, 23:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 1, 21:01 CDT

Scheduled - On Saturday, October 1, 2022, between 10:00 PM ET - 12:00 AM ET, our Engineers will perform phase III of the technology refresh for our NetApp hardware in our LAN data center, finalizing the synchronization of databases from all websites and cutover to the new hardware. The technology refresh will improve the performance and resiliency of the Cloud Sites platform and we are pleased to be making this investment.

During phase III of the maintenance, anticipate the following for up to 1 hour:

- The Cloud Sites admin interface (https://cloudsites.liquidweb.com/) will be inaccessible.
- All website databases in the LAN data center will be in 'read-only' mode. Depending on the technology used, this may result in downtime for websites.

We appreciate your understanding as we work to improve the Cloud Sites platform and apologize for any inconvenience this technology refresh could cause you or your organization. If you have any questions, contact a member of our support team via live chat, ticket, or by phone at (800)-580-4985 or (517)-322-0434 (international).
Sep 16, 18:42 CDT

Sep 30, 2022

No incidents reported.

Sep 29, 2022

No incidents reported.

Sep 28, 2022

No incidents reported.

Sep 27, 2022

No incidents reported.

Sep 26, 2022

Sep 25, 2022

No incidents reported.

Sep 24, 2022

No incidents reported.

Sep 23, 2022

(LAN) Cloud Sites Refresh - Phase II | Web Data Cutover | September 23, 2022, 10:00 PM ET

Completed - The scheduled maintenance has been completed.
Sep 23, 23:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 23, 21:00 CDT

Scheduled - On Friday, September 23, 2022, between 10:00 PM ET - 12:00 AM ET, our Engineers will perform phase II of the technology refresh for our NetApp hardware in our LAN data center, finalizing the synchronization of web data from all websites and cutover to the new hardware. The technology refresh will improve the performance and resiliency of the Cloud Sites platform and we are pleased to be making this investment.

During phase II of the maintenance, anticipate the following for up to 1 hour:

- The Cloud Sites administrative interface (https://cloudsites.liquidweb.com/) will be inaccessible.
- All websites in LAN will be in 'read-only' mode with no data updates to websites.

We appreciate your understanding as we work to improve the Cloud Sites platform and apologize for any inconvenience this technology refresh could cause you or your organization. If you have any questions, contact a member of our support team via live chat, ticket, or by phone at (800)-580-4985 or (517)-322-0434 (international).
Sep 16, 18:41 CDT

Sep 22, 2022

No incidents reported.