Liquid Web - Cloud Sites Status

Nov 19, 2018

No incidents reported today.

Nov 18, 2018

No incidents reported.

Nov 17, 2018

No incidents reported.

Nov 16, 2018

Cloud Sites PHX MSSQL Maintenance

Completed - The scheduled maintenance has been completed.
Nov 16, 23:00 CST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 16, 21:01 CST

Scheduled - Cloud Sites Engineers will be performing maintenance on the PHX MSSQL servers. During the maintenance, customers may experience momentary disconnects from MSSQL databases as instances fail over to another cluster node.

We are available to assist with any questions or concerns via livechat, email at cssupport@liquidweb.com, or by telephone at (855)-348-9060.
Nov 12, 14:59 CST

Nov 15, 2018

Cloud Sites PHX MSSQL Maintenance

Completed - The scheduled maintenance has been completed.
Nov 15, 22:00 CST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 15, 20:00 CST

Scheduled - Cloud Sites Engineers will be performing maintenance on the PHX MSSQL servers. During the maintenance, customers may experience momentary disconnects from MSSQL databases as instances fail over to another cluster node.

We are available to assist with any questions or concerns via livechat, email at cssupport@liquidweb.com, or by telephone at (855)-348-9060.
Nov 5, 16:23 CST

Cloud Sites LAN PHP Disruption

Resolved - We are going to resolve this incident at this time. Remediation steps have proven to stabilize the infrastructure. If you have any questions, please contact support.
Nov 15, 08:15 CST

Monitoring - The engineering team believes they have resolved the infrastructure issue. We will continue to monitor and will update this page with any further changes.
Nov 15, 06:51 CST

Investigating - Our Operations team is investigating an issue with PHP sites failing to load in our LAN datacenter. Websites may fail to load during this time.

As we have more information we will update this post. We are available to assist with any questions or concerns via livechat, email at cssupport@liquidweb.com, or by telephone at (855)-348-9060.
Nov 15, 04:47 CST

Nov 14, 2018

Cloud Sites LAN Maria Database Maintenance

Completed - The scheduled maintenance has been completed.
Nov 14, 22:00 CST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 14, 21:01 CST

Scheduled - Cloud Sites Operations will be performing maintenance on Maria Databases in our LAN Data Center. The following hosts will need to be placed into read-only mode for a period of time during the maintenance window.

mariadb-017.wc1.lan3
mariadb-018.wc1.lan3

A quick way to locate which Database host a website is using can be located at cloudsites.liquidweb.com under 'Websites'. Click on the website name and then the 'Databases' tab.

We are available to assist with any questions or concerns via livechat, email at cssupport@liquidweb.com, or by telephone at (855)-348-9060.
Nov 13, 15:46 CST

Cloud Sites PHX MSSQL Maintenance

Completed - The scheduled maintenance has been completed.
Nov 14, 22:00 CST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 14, 20:01 CST

Scheduled - Cloud Sites Engineers will be performing maintenance on the PHX MSSQL servers. During the maintenance, customers may experience momentary disconnects from MSSQL databases as instances fail over to another cluster node.

We are available to assist with any questions or concerns via livechat, email at cssupport@liquidweb.com, or by telephone at (855)-348-9060.
Nov 5, 16:22 CST

Nov 13, 2018

Cloud Sites IIS webserver Maintenance

Completed - The scheduled maintenance has been completed.
Nov 13, 22:00 CST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 13, 20:01 CST

Scheduled - Cloud Sites Engineers will be performing maintenance on the PHX & LAN MSSQL servers. No downtime is expected during this maintenance.

We are available to assist with any questions or concerns via livechat, email at cssupport@liquidweb.com, or by telephone at (855)-348-9060.
Nov 5, 16:22 CST

PHX Network Disruptions

Resolved - The DC Operations team have given the all clear following extended monitoring. Again, we sincerely apologize for these disruptions.
Nov 13, 03:44 CST

Update - We have observed another flap at 3:18 ET. The DC Operations team have identified the root cause and are working to resolve the issue permanently.
Nov 13, 02:34 CST

Monitoring - Our Networking team reported two disruptions in our PHX datacenter which impacted a number of devices in the starting at 11:15 PM ET, with a second flap at 1:20AM ET. This issue is currently ongoing and our networking and DC operations teams are working to fully resolve the issue.

The following databases would have been in read only between 1:20AM - 1:51AM:
mariadb-102-master.wc2.phx1.stabletransit.com
mariadb-101-master.wc2.phx1.stabletransit.com
mariadb-057-master.wc1.phx1.stabletransit.com
mariadb-058-master.wc1.phx1.stabletransit.com

We apologize for the disruption and will provide additional information as it becomes available. Please reach out to our support team with any questions or concerns via livechat, email at cssupport@liquidweb.com, or by telephone at (855)-348-9060.
Nov 13, 01:32 CST

Nov 12, 2018

No incidents reported.

Nov 11, 2018

No incidents reported.

Nov 10, 2018

No incidents reported.

Nov 9, 2018

No incidents reported.

Nov 8, 2018

Cloud Sites PHX & LAN MSSQL Maintenance

Completed - The scheduled maintenance has been completed.
Nov 8, 22:00 CST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 8, 20:00 CST

Scheduled - Cloud Sites Engineers will be performing maintenance on the PHX & LAN MSSQL servers. No downtime is expected during this maintenance.

We are available to assist with any questions or concerns via livechat, email at cssupport@liquidweb.com, or by telephone at (855)-348-9060.
Nov 5, 16:21 CST

Nov 7, 2018

Cloud Sites PHX & LAN MSSQL Maintenance

Completed - The scheduled maintenance has been completed.
Nov 7, 22:00 CST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 7, 20:00 CST

Scheduled - Cloud Sites Engineers will be performing maintenance on the PHX & LAN MSSQL servers. No downtime is expected during this maintenance.

We are available to assist with any questions or concerns via livechat, email at cssupport@liquidweb.com, or by telephone at (855)-348-9060.
Nov 5, 16:20 CST

Cloud Sites PHX MSSQL Maintenance

Completed - The scheduled maintenance has been completed.
Nov 7, 22:00 CST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 7, 21:01 CST

Scheduled - Cloud Sites Engineers will be performing maintenance on the PHX MSSQL servers. While no downtime is expected, customers may experience delayed transactions on the following MSSQL hosts;

wc1
mssql1213 - mssql1204
mssql1403 - mssql1404

wc2
mssql1201 - mssql1202
mssql1401 - mssql1220

We are available to assist with any questions or concerns via livechat, email at cssupport@liquidweb.com, or by telephone at (855)-348-9060.
Nov 5, 14:58 CST

Nov 6, 2018

Cloud Sites File Manager Update

Completed - The scheduled maintenance has been completed.
Nov 6, 23:01 CST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 6, 21:00 CST

Scheduled - Cloud Sites Operations will be performing updates on the Cloud Sites File manager. During the maintenance window, File Manager will be inaccessible normal FTP/SFTP functionality will be unaffected by this maintenance.

We are available to assist with any questions or concerns via livechat, email at cssupport@liquidweb.com, or by telephone at (855)-348-9060.
Oct 29, 14:40 CDT

Nov 5, 2018

No incidents reported.