All Systems Operational
PHP Services Operational
LAN   Operational
PHX   Operational
IIS Services Operational
LAN   Operational
PHX   Operational
MariaDB Operational
LAN   Operational
PHX   Operational
MSSQL Operational
LAN   Operational
PHX   Operational
FTP Operational
LAN   Operational
PHX   Operational
Management Portal Operational
Management Portal   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Update - We will be undergoing scheduled maintenance during this time.
May 10, 16:57 CDT
Scheduled - Cloud Sites Engineers will be performing maintenance on the Windows/IIS hosting platforms to apply critical patches issued by Microsoft. The potential impacts of each may include the following:

- Loss of IIS sessions as web nodes are patched and rebooted.
- Momentary disconnects from MSSQL databases as instances fail over to another cluster node.
- Application logs may show "server rebooted" message.

If you have any questions, please do not hesitate to contact a member of our support team via live-chat or by toll-free phone at 1.855.348.9060 or international at +1.517.322.0434.
May 10, 16:57 CDT
Our Engineering and Operations team will be performing maintenance on our internal management systems. During this maintenance window, customers may see an interruption in their management portals and help center windows for a short period of time. This maintenance will not impact customer websites, servers or services. This maintenance focuses on internal background infrastructure only.

If you have any questions, please contact a member of our support team via ticket by emailing support@liquidweb.com or by phone at (800)-580-4985, (517)-322-0434 (international).
Posted on May 11, 13:38 CDT
Past Incidents
May 25, 2018

No incidents reported today.

May 24, 2018
Completed - The scheduled maintenance has been completed.
May 24, 05:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 23, 15:00 CDT
Scheduled - We have planned maintenance with our Power Utility Provider on May 23rd from 3PM to 5AM CDT. We will be utilizing our UPS Systems and Generators during this maintenance to minimize any impact. There is no downtime anticipated from this maintenance. We are available to assist with any questions or concerns via livechat, tickets, or by telephone at (855)-348-9060, (517)-322-0434 (international).
May 11, 08:57 CDT
May 22, 2018

No incidents reported.

May 21, 2018
Completed - The scheduled maintenance has been completed.
May 21, 23:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 21, 21:00 CDT
Scheduled - Cloud Sites Operators will be performing maintenance on the Cloud Sites infrastructure. During this maintenance customers may experience issues provisioning new sites and response from some parts of the Cloud Sites Control Panel.
May 21, 15:53 CDT
May 20, 2018

No incidents reported.

May 19, 2018

No incidents reported.

May 18, 2018

No incidents reported.

May 17, 2018
Completed - The scheduled maintenance has been completed.
May 17, 22:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 17, 20:00 CDT
Scheduled - Cloud Sites engineers and operators will be performing maintenance on the Cloud Sites infrastructure. During this maintenance customers may experience issues provisioning new sites and/or short interruptions in HTTPS SNI website service. Website service may lose connection and need to be refreshed in customer browsers.

If you have any questions, please do not hesitate to contact a member of our support team via live-chat or by toll-free phone at 1.855.348.9060 or international at +1.517.322.0434.
May 17, 11:18 CDT
May 16, 2018
Resolved - The operations team and our provider have resolved the present issue. We remind customers that SMTP scripts for email need to be maintained and validated regularly. Unattended scripts can cause unauthenticated login attempts which appear as attacks on email connections. We are happy to work with customers to find alternatives if scripts are to difficult to maintain. However, in order to protect all customers on the platform, we may have to shut down customer scripts causing unauthenticated traffic. If you have any questions, please contact support
May 16, 09:28 CDT
Identified - At this time our Operations team is working to resolve an issue in the PHX data center and SMTP authentication errors.

We will provide additional information as soon as it is available. If you have any questions, please do not hesitate to contact a member of our support team via live-chat or by toll-free phone at 1.855.348.9060 or international at +1.517.322.0434.
May 15, 11:13 CDT
May 15, 2018
Completed - The scheduled maintenance has been completed.
May 15, 21:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 15, 20:01 CDT
Scheduled - Cloud Sites Engineers will be performing maintenance on the Cloud Sites infrastructure.

During this maintenance customers may experience issues provisioning new sites.

If you have any questions, please do not hesitate to contact a member of our support team via live-chat or by toll-free phone at 1.855.348.9060 or international at +1.517.322.0434.
May 10, 16:39 CDT
Completed - The scheduled maintenance has been completed.
May 15, 01:15 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 15, 01:00 CDT
Scheduled - Cloud Sites Engineers will be performing maintenance on the Cloud Sites infrastructure.

During this maintenance customers may experience issues provisioning new sites.

If you have any questions, please do not hesitate to contact a member of our support team via live-chat or by toll-free phone at 1.855.348.9060 or international at +1.517.322.0434.
May 3, 16:01 CDT
May 14, 2018
Resolved - Following extended monitoring without further disruptions, we are resolving this issue.
May 14, 21:33 CDT
Update - While DOS attacks are outside of our ability to control, having DNS zones managed by our Liquid Web team did allow us to update the IP addresses for those zones and avoid extended impact to those websites. If your DNS is hosted elsewhere, please consider hosting DNS with us in the future which will allow us to mitigate impact to your websites should a similar situation arise.

Although we have experienced no further network disruptions, we still advise updating the DNS for websites to the IP listed in ticket communications or to 98.129.229.229.

We will continue to monitor the network closely and will post any new details as they are made available.
May 14, 01:05 CDT
Monitoring - As of 5PM CDT, all network traffic has returned to normal. Our networking and operations teams will continue to monitor performance closely and we will provide updates as new information becomes available.
May 13, 18:10 CDT
Update - Unfortunately, this large scale DDos attack is still targeting the impacted IP. We highly recommend you redirect any impacted websites to the below suggested IPs. Our networking team is monitoring the traffic but the scale of the attack is preventing the return of functionality of the original IP at this time. If you would like to update your Domain Registrar to point to our internal Liquid Web name servers, our support team can help you create DNS records that will allow your website traffic to be visible on a different IP.
May 13, 06:24 CDT
Update - Due to the external DDos impacting customer traffic into our Cloud Sites platform in PHX, specifically php7-32.wc2.phx1 at 98.129.229.247, we are moving impacted customers to additional IPs. However, we can only migrate customers using our Liquid Web nameservers. Customers with external DNS service, should consider migrating their IPs to the afore mentioned IPs until the DDos is further mitigated.
May 12, 23:47 CDT
Update - We are continuing to work to mitigate the DDOS. If you have not already updated impacted Sites to the aforementioned IP, please use 98.129.229.229 instead.
May 12, 22:26 CDT
Identified - At this time we are experiencing a large inbound DDOS targeting php7-32.wc2.phx1 at 98.129.229.247. Client’s pointing to the primary IP are asked to temporarily update to 98.129.229.252 to avoid disruption at this time.

We will continue to monitor network traffic and performance and will provide an update as additional information becomes available.

If you have any questions, please do not hesitate to contact a member of our support team via live-chat or by toll-free phone at 1.855.348.9060 or international at +1.517.322.0434.
May 12, 21:52 CDT
Completed - The scheduled maintenance has been completed.
May 14, 20:30 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 14, 20:00 CDT
Scheduled - Cloud Sites Engineers will be performing maintenance on the Cloud Sites infrastructure.

During this maintenance customers may experience issues provisioning new sites.

If you have any questions, please do not hesitate to contact a member of our support team via live-chat or by toll-free phone at 1.855.348.9060 or international at +1.517.322.0434.
May 10, 16:31 CDT
May 11, 2018

No incidents reported.