All Systems Operational
PHP Services Operational
LAN   Operational
PHX   Operational
IIS Services Operational
LAN   Operational
PHX   Operational
MariaDB Operational
LAN   Operational
PHX   Operational
MSSQL Operational
LAN   Operational
PHX   Operational
FTP Operational
LAN   Operational
PHX   Operational
Management Portal Operational
Management Portal   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Nov 19, 2017

No incidents reported today.

Nov 18, 2017
Completed - The scheduled maintenance has been completed.
Nov 18, 08:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 18, 07:00 CST
Scheduled - Network engineers will be performing maintenance on equipment connecting the San Antonio location to the network. During the maintenance window the Cloud Sites support team and the local Sales team may be unavailable for phone, chat or ticket interactions. Customers will be able to create/edit/update tickets, however the San Antonio Liquid Web teams may not be able to respond until the maintenance window completes.

During the maintenance window, customers can reach out to the main Liquid Web support team at 1-855-348-9060 or start chats thru their management portals (manage.liquidweb.com or cloudsites.liquidweb.com) with the General Support teams.

The expectation is that the maintenance will be completed quickly and many customer may not notice any interruption. As soon as the maintenance is completed, full support capability will be restored.
Nov 15, 07:30 CST
Nov 17, 2017

No incidents reported.

Nov 16, 2017

No incidents reported.

Nov 15, 2017
Completed - The scheduled maintenance has been completed.
Nov 15, 23:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 15, 21:00 CST
Scheduled - Cloud Sites Engineers will be performing maintenance on our load balancers. While no downtime is expected, brief latency may occur.

If you have any questions, please do not hesitate to contact a member of our support team via live-chat or by toll free phone at 800.580.4985 or INTL +1.517.322.0434
Nov 10, 11:40 CST
Resolved - The Cloud Flare Engineers have updated their infrastructure. Customer should no longer be seeing any connection issues thru Cloud Flare.
Nov 15, 07:18 CST
Identified - At this time Cloud Flare is currently blocking our outbound IP addresses and we are working with their engineering team to have the blocks lifted. We have no ETA on when the IPs will be delisted, however, as a temporary fix please log into your Cloud Flare administrative panel and whitelist the following IP ranges as needed:

PHX - 207.246.240.0/24
LAN - 207.246.249.0/24

You can whitelist inbound IP addresses by following Cloud Flare's guidance here https://support.cloudflare.com/hc/en-us/articles/200170006-Do-I-need-to-whitelist-my-server-IPs
Nov 5, 22:24 CST
Nov 14, 2017
Completed - The scheduled maintenance has been completed.
Nov 14, 23:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 14, 21:01 CST
Scheduled - Cloud Sites Engineers will be performing maintenance on our load balancers. During this maintenance period, customers may experience brief moments of latency.

If you have any questions, please do not hesitate to contact a member of our support team via live-chat or by toll free phone at 800.580.4985 or INTL +1.517.322.0434
Nov 10, 11:30 CST
Nov 13, 2017

No incidents reported.

Nov 12, 2017

No incidents reported.

Nov 11, 2017

No incidents reported.

Nov 10, 2017

No incidents reported.

Nov 9, 2017
Completed - The scheduled maintenance has been completed.
Nov 9, 22:01 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 9, 21:00 CST
Scheduled - Network engineers will be doing an emergency maintenance on our SSL SNI software/hardware. Customer should only see brief minutes of SNI SSL interruption. Customer will need to refresh their browsers after the maintenance/interruption.

If you have any questions, please do not hesitate to contact a member of our support team via live-chat or by toll free phone at 800.580.4985 or INTL +1.517.322.0434.
Nov 9, 14:57 CST
Nov 8, 2017
Completed - The scheduled maintenance has been completed.
Nov 8, 22:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 8, 21:00 CST
Scheduled - Network engineers will be doing an emergency maintenance on our SSL SNI software/hardware. Customer should only see brief minutes of SNI SSL interruption. Customer will need to refresh their browsers after the maintenance/interruption.

If you have any questions, please do not hesitate to contact a member of our support team via live-chat or by toll free phone at 800.580.4985 or INTL +1.517.322.0434.
Nov 8, 10:50 CST
Completed - The scheduled maintenance has been completed.
Nov 8, 21:30 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 8, 21:00 CST
Scheduled - Cloud Sites Engineers will be performing maintenance on the Cloud Sites infrastructure. Brief session loss may occur.

If you have any questions, please do not hesitate to contact a member of our support team via live-chat or by toll free phone at 800.580.4985 or INTL +1.517.322.0434
Nov 2, 17:16 CDT
Nov 7, 2017
Resolved - Google has resolved the change.
Nov 7, 09:39 CST
Monitoring - The Cloud Sites engineering and operations team have been working with the Google team to resolve an issue with PHX testlinks. Google has marked PHX test links as malicious sites. The teams have been working together to determine and remove the culprit website. Google estimates that the issue will be resolved in the next 72 hours.

If you have any questions, please do not hesitate to contact a member of our support team via live-chat or by toll free phone at 800.580.4985 or INTL +1.517.322.0434
Nov 6, 16:27 CST
Nov 6, 2017
Completed - The scheduled maintenance has been completed.
Nov 6, 23:45 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 6, 21:00 CST
Scheduled - Cloud Sites Engineers will be performing maintenance on Lansing load balancers. No downtime or interruption is expected.

If you have any questions, please do not hesitate to contact a member of our support team via live-chat or by toll free phone at 800.580.4985 or INTL +1.517.322.0434
Nov 2, 17:16 CDT