Update - Patching and accompanying server reboots continue. On Wednesday, January 17th from 10pm - 11pm ET we will be patching hypervisors which will cause a brief disconnect for all MSSQL servers. Customers can anticipate a momentary drop in MSSQL connections during the failover.
Jan 17, 15:25 CST
Update - Our Redis services were unavailable for longer than anticipated, but have been failed over and have resumed normal operations. We apologize for the extended disruption to services during the reboots.
Jan 17, 02:56 CST
Update - Patching continues on our Cloud Sites platform with reboots anticipated to occur between 2am - 5am ET. We do anticipate a brief disruption with the following services as reboots occur:

- Websites utilizing SSL via SNI
- PHPMyAdmin and MyLittleAdmin
- FTP
Jan 17, 01:06 CST
Update - Patching on PHP servers in PHX caused a brief disruption to sites on PHP7-32 in PHX1-2. We apologize for the disruption and have the issue resolved at this time.
Jan 10, 21:52 CST
Update - Patching and accompanying server reboots continue. Wednesday, January 10th at 10pm ET we will begin patching our MSSQL servers. Customers can anticipate a momentary drop in MSSQL connections during the failover. Thank you for your patience while we continue working to patch our environment.
Jan 10, 19:44 CST
Identified - Patching continues throughout the weekend on the Cloud Sites platform. No customer impact is anticipated at this time as our Operations team works to gracefully transition the systems being updated.
Jan 6, 09:44 CST
Investigating - As you may be aware, multiple server vulnerabilities were recently released. These vulnerabilities, known as “Meltdown” and “Spectre” or by their CVEs: CVE-2017-5754, CVE-2017-5753, and CVE-2017-5715. We are aware of these vulnerabilities and are presently working on implementing available patches as soon as possible. Please check back here for further updates.

We are available to assist with any questions or concerns via livechat, email at cssupport@liquidweb.com, or by telephone at (855)-348-9060.
Jan 4, 11:25 CST
PHP Services Operational
LAN   Operational
PHX   Operational
IIS Services Operational
LAN   Operational
PHX   Operational
MariaDB Operational
LAN   Operational
PHX   Operational
MSSQL Operational
LAN   Operational
PHX   Operational
FTP Operational
LAN   Operational
PHX   Operational
Management Portal Operational
Management Portal   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Between 9PM and 6AM CST nightly, Cloud Sites Engineers will be performing Debian 8.10 updates to all servers within the infrastructure in both datacenters. Due to the nature of the updates, customers can anticipate the following brief impacts as servers are updated throughout the maintenance window:

Monday Jan 22nd:
- Apache/PHP hosts | While no downtime is anticiated, brief session loss may occur.
- MariaDB slave hosts | While no downtime is anticiated, brief session loss may occur.

Tuesday Jan 23rd:
- MariaDB master hosts | Anticipate sessions dropped during LB failover and node restarts.

Wednesday Jan 24th:
- Load Balancers | Anticipate sessions dropped as LBs failover. Critical systems will need reboots causing brief inaccessibility.

Thursday Jan 25th:
- FTP / AV | Anticipate sessions dropped during LB failover and node restarts.
- phpMyAdmin | Anticipate sessions dropped during LB failover and node restarts.

We are available to assist with any questions or concerns via livechat, email at cssupport@liquidweb.com, or by telephone at (855)-348-9060.
Posted on Jan 18, 15:41 CST
Between 29 Jan - 2 Feb from 2AM - 10PM CST Cloud Sites Engineers will be performing maintenance on the Windows/IIS hosting platforms to apply critical patches issued by Microsoft. The potential impacts of each may include the following:

- Loss of IIS sessions as web nodes are patched and rebooted.
- Momentary disconnects from MSSQL databases as instances fail over to another cluster node.
- Application logs may show "server rebooted" message.

If you have any questions, please do not hesitate to contact a member of our support team via live-chat or by toll-free phone at 1.855.348.9060 or international at +1.517.322.0434.
Posted on Jan 11, 17:53 CST
Past Incidents
Jan 21, 2018

No incidents reported today.

Jan 20, 2018

No incidents reported.

Jan 19, 2018

No incidents reported.

Jan 18, 2018

No incidents reported.

Jan 16, 2018

No incidents reported.

Jan 15, 2018

No incidents reported.

Jan 14, 2018
Completed - The scheduled maintenance has been completed.
Jan 14, 01:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 13, 23:45 CST
Scheduled - Engineers will be performing maintenance to the Chat system. During this maintenance, the chat functionality will be temporarily unavailable, however customers can continue to reach support via telephone or response/submit tickets. We are sorry for any inconvenience. As soon as the maintenance is completed, chat functionality will return.
Jan 2, 08:59 CST
Jan 12, 2018
Resolved - The issue has been resolved. We apologize for any inconvenience this disruption may have caused.
Jan 12, 17:15 CST
Monitoring - The malfunctioning equipment has been replaced and our team monitoring the database hosts at this time. Customers should not be experiencing any issues at this time. If you have a question, please contact support.
Jan 12, 07:50 CST
Investigating - Our operations team has discovered an issue with two of our databases in the PHX data center mariadb-144.wc2.phx1 and mariadb-143.wc2.phx1 and are currently working to investigate the issue.

Customers may see these databases in read only mode as they work to get it resolved.

We are available to assist with any questions or concerns via livechat, email at cssupport@liquidweb.com, or by telephone at (855)-348-9060.
Jan 12, 04:41 CST
Jan 11, 2018
Resolved - The issue has been resolved. We apologize for any inconvenience this disruption may have caused.
Jan 11, 20:01 CST
Update - The issue has been confirmed to be hardware related and our datacenter team is working to resolve it as quickly as possible.
Jan 11, 19:04 CST
Identified - At this time our Operations team is working to resolve an issue with the following MariaDB servers:

mariadb-143.wc2.phx1
mariadb-144.wc2.phx1

We will provide additional information as soon as it is available. If you have any questions, please do not hesitate to contact a member of our support team via live-chat or by toll-free phone at 1.855.348.9060 or international at +1.517.322.0434.
Jan 11, 18:38 CST
Resolved - The issue with the database connections on our website have been resolved and all pages should load correctly.

We are available to assist with any questions or concerns via livechat, email at cssupport@liquidweb.com, or by telephone at (855)-348-9060.
Jan 11, 05:11 CST
Investigating - Currently our customers may experience an error establishing database connection when visiting various pages of our website.
Our engineers and developers are currently investigating the issue.
We are available to assist with any questions or concerns via livechat, email at cssupport@liquidweb.com, or by telephone at (855)-348-9060.
Jan 11, 04:02 CST
Jan 9, 2018

No incidents reported.

Jan 8, 2018

No incidents reported.

Jan 7, 2018

No incidents reported.