All Systems Operational
PHP Services Operational
ORD Operational
PHX Operational
IIS Services Operational
ORD Operational
PHX Operational
MariaDB Operational
ORD Operational
PHX Operational
MSSQL Operational
ORD Operational
PHX Operational
FTP Operational
ORD Operational
PHX Operational
Management Portal Operational
Management Portal Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jul 25, 2017
Resolved - The issue has been confirmed to be fully resolved.
Jul 25, 04:43 CDT
Update - At this time .com domains are provisioning correctly under ORD sub-accounts. Our team continues to work on the issue so that all TLD provision properly.
Jul 25, 03:30 CDT
Identified - Our engineers have isolated the issue to sub-accounts with newly created websites using PHP 7. Websites created under the main account using PHP 7 are fully functional. Our team continues working to resolve the issue as quickly as possible.
Jul 25, 01:45 CDT
Investigating - We're currently investigating reports of ORD clients who are unable to provision websites to sub-accounts through our administrative control panel. Our engineers are looking into this problem and we will provide additional updates as we work towards a resolution.

If you have any questions, please do not hesitate to contact a member of our support team via live-chat or by toll free phone at 800.580.4985 or INTL +1.517.322.0434
Jul 25, 00:34 CDT
Jul 24, 2017
Completed - The scheduled maintenance has been completed.
Jul 24, 22:30 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 24, 21:31 CDT
Scheduled - We will be undergoing scheduled maintenance during this time.
Jul 24, 21:30 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 24, 21:30 CDT
Scheduled - We will be updating our internal systems which may cause intermittent disruption to the Cloud Sites Management Control Panel. These may be observed through authentication failures, provisioning delays, or provisioning errors.

If you have any questions, please do not hesitate to contact a member of our support team via live-chat or by toll free phone at 800-580-4985
Jul 24, 21:29 CDT
Resolved - The Rackspace Cloud Office team has resolved the issues which were detected following client's authentication with impacted mailboxes. Any client who has not authenticated between July 12, 2017 and July 24, 2017 may experience intermittent errors until the automated scanning and correction resolves the issue for those particular cases.

Clients may clean-up affected folders for the following issue:

- If a client has extraneous folders beginning with the word "lost-", any email in these folders can be moved back to the original folder and the extraneous folder may be deleted.

Administrators should contact the Cloud Sites support team for the following issue:

- If a client believes that there may be missing messages or folders, the administrator should contact support with that user’s email address & information regarding what appears to be missing. Because Cloud Office cannot automatically detect missing messages or folders, these issues should be raised with Cloud Sites Support so we can manually escalate.


Reference: http://status.apps.rackspace.com/index/viewincidents?group=100
Jul 24, 21:44 CDT
Update - The Rackspace Cloud Office team has updated their status post. They have stabilized the infrastructure but continue to make repairs on impacted Mailboxes. They also provide recommendations on user actions based on criteria listed in their status post at http://status.apps.rackspace.com/
Jul 21, 09:03 CDT
Update - The Rackspace Cloud Office team continues to work on fully resolving the issue impacting some Webmail users. Additional updates and information can be found at http://status.apps.rackspace.com.
Jul 17, 22:18 CDT
Update - The Rackspace Email Cloud Office Team has continued efforts to restore full service functionality. They are providing updates in three hour intervals at http://status.apps.rackspace.com. We are in communication with them as they work through this issue and will provide more information as it becomes available.
Jul 14, 12:49 CDT
Update - Rackspace Email Cloud Office Team continues to work on the issue. Please visit their status page for further updates at http://status.apps.rackspace.com/. We'll update this status when they've updated theirs as well.
Jul 13, 20:52 CDT
Monitoring - Rackspace Email and Office Team continue to work the issue. They believe they have determined the root issue. Regular updates are taking place via their status page at http://status.apps.rackspace.com/
Jul 13, 13:58 CDT
Identified - The CloudSites Email service (which is hosted at Rackspace) is experiencing a email service disruption. Rackspace Email engineers are working thru problems introduced during their maintenance from last evening. Here is a link to their status page. http://status.apps.rackspace.com/
We are working closely and communicating with their operations and support teams. You can find the latest info on their status page. As we get more information we will also update you here.
Jul 13, 10:48 CDT
Jul 23, 2017

No incidents reported.

Jul 22, 2017

No incidents reported.

Jul 21, 2017
Completed - The scheduled maintenance has been completed.
Jul 21, 22:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 21, 21:00 CDT
Scheduled - Cloud Sites Engineers will be performing an emergency maintenance on the network that connects 4 MariaDB hosts in our PHX Datacenter. During this time the following servers will need to be placed into read-only mode:

mariadb-123-wc1.phx1.stabletransit.com
mariadb-124-wc1.phx1.stabletransit.com
mariadb-125-wc1.phx1.stabletransit.com
mariadb-126-wc1.phx1.stabletransit.com

If you have any questions, please do not hesitate to contact a member of our support team via live-chat or by toll free phone at 800.580.4985 or INTL +1.517.322.0434
Jul 17, 22:04 CDT
Jul 20, 2017
Resolved - The issue has been confirmed to be resolved.
Jul 20, 01:38 CDT
Monitoring - It was determined that failed hardware was responsible for the issues. This has now been replaced and the servers are responding properly. We will continue to monitor this to ensure the fix has resolved the issue.

Again we thank you for your patience and understanding as we worked to resolve this issue.
Jul 19, 21:48 CDT
Investigating - Unfortunately the fix for the two database servers has not completely resolved the issue. We are currently working on getting the issue investigated further and a permanent resolution in place. Currently the following database hosts are set to Read Only:

mariadb-049.wc2.phx1.stabletransit.com
mariadb-050.wc2.phx1.stabletransit.com

We will update again as soon as we have more information. If you need immediate assistance, please contact a member of our support team by visiting us in live-chat or by calling 800.580.4985 or INTL +1.517.322.0434
Jul 19, 20:20 CDT
Jul 19, 2017
Completed - This maintenance was taken care of due to an incident that occurred today. This is not going to happen again at 9:00pm CDT tonight. We are canceling this maintenance at this time.
Jul 19, 19:12 CDT
Scheduled - Two Maria DB servers will be placed in read only mode for approximately one hour as emergency maintenance is performed. The two impacted servers are mariadb-049.wc2.phx1.stabletransit.com and mariadb-050.wc2.phx1.stabletransit.com. These are the only databases impacted by this maintenance. Once maintenance is completed, the databases will be returned to read/write capability.

If you need immediate assistance, please contact a member of our support team by visiting us in live-chat or by calling 855.348.9060.
Jul 19, 04:54 CDT
Resolved - All services have been restored to normal. We thank you for your patience as we worked to get this resolved.
Jul 19, 19:09 CDT
Identified - We have identified an issue that is causing intermittent problems with two MariaDB hosts in the PHX datacenter. Currently they are in read only mode as we work to resolve this issue.

mariadb-049.wc2.phx1.stabletransit.com
mariadb-050.wc2.phx1.stabletransit.com

We are currently working on a resolution and will resolve it as soon as possible. Current ETA is 30 minutes. We will provide updates as more information becomes available.

If you need immediate assistance, please contact a member of our support team by visiting us in live-chat or by calling 800.580.4985 or INTL +1.517.322.0434
Jul 19, 18:52 CDT
Jul 18, 2017

No incidents reported.

Jul 17, 2017
Completed - The scheduled maintenance has been completed.
Jul 17, 22:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 17, 21:00 CDT
Scheduled - Two Maria DB servers will be placed in read only mode for approximately one hour as emergency maintenance is performed. The two impacted servers are mariadb-121-master.wc2.phx1.stabletransit.com and mariadb-122-master.wc2.phx1.stabletransit.com. These are the only databases impacted by this maintenance. Once maintenance is completed, the databases will be returned to read/write capability.

If you need immediate assistance, please contact a member of our support team by visiting us in live-chat or by calling 855.348.9060.
Jul 17, 09:03 CDT
Jul 16, 2017

No incidents reported.

Jul 15, 2017

No incidents reported.

Jul 13, 2017
Completed - The scheduled maintenance has been completed.
Jul 13, 22:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 13, 21:00 CDT
Scheduled - Cloud Sites Engineers will be performing an emergency maintenance on MSSQL1213/1214 in our PHX Datacenter. Potential issues would be momentary network disruption. No downtime is expected, however.

If you have any questions, please do not hesitate to contact a member of our support team via live-chat or by toll free phone at 800.580.4985 or INTL +1.517.322.0434
Jul 13, 17:15 CDT
Jul 12, 2017
Completed - The scheduled maintenance has been completed.
Jul 12, 22:01 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 12, 21:00 CDT
Scheduled - Cloud Sites Engineers will be performing an emergency maintenance on a network switch in our PHX Datacenter. While no downtime is expected, there is a small possibility that the following hosts may be impacted very briefly:

mariadb-123.wc1.phx1
mariadb-124.wc1.phx1
mariadb-125.wc1.phx1
mariadb-126.wc1.phx1

If you have any questions, please do not hesitate to contact a member of our support team via live-chat or by toll free phone at 800.580.4985 or INTL +1.517.322.0434
Jul 12, 17:54 CDT
Resolved - The issue has been resolved. We will continue to monitor thru the day. If you need immediate assistance, please contact a member of our support team by visiting us in live-chat or by calling 855.348.9060.
Jul 12, 09:01 CDT
Identified - The Team believe they have found the problem. Customer websites should be returning to full functionality. The team is working thru all impacted equipment at this time.
Jul 12, 08:46 CDT
Investigating - Cloud Sites teams are investigating intermittent website performance issues on websites in our PHX datacenter. A small number of websites are experience time outs or lag in performance. Our team is investigating and we will update this incident as soon as we have more information.

If you need immediate assistance, please contact a member of our support team by visiting us in live-chat or by calling 855.348.9060.
Jul 12, 08:10 CDT
Jul 11, 2017

No incidents reported.