In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 26, 21:00 CDT
Scheduled - At 9pm and 2am each night of the maintenance Cloud Sites Engineers will be performing maintenance on the Windows/IIS hosting platforms to apply routine patches issued by Microsoft. The length of each maintenance will vary depending on the node.

There should be no visible ill effects, however, it is possible that a server being rebooted message may show up in some applications logs or sessions may be lost due to a node rebooting.

If you have any questions, please do not hesitate to contact a member of our support team via live-chat or by toll free phone at 800.580.4985 or INTL +1.517.322.0434
PHP Services Operational
ORD Operational
PHX Operational
IIS Services Operational
ORD Operational
PHX Operational
MariaDB Operational
ORD Operational
PHX Operational
MSSQL Operational
ORD Operational
PHX Operational
FTP Operational
ORD Operational
PHX Operational
Management Portal Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
At 9:00pm on June 27, we will be making updates to the provisioning system for Cloud Sites.

What to Expect During the Maintenance:

You will be able to work on your websites during the maintenance window.
You will be able use FTP to access your file structures and use any Content Management tools via web browser.
You will be able to access and manage your other Liquid Web services during this period.
You may have sites that error out or fail to provision completely if created during this time.

If you need immediate assistance, please contact a member of our support team by visiting us in live-chat or by calling 800.580.4985 or INTL +1.517.322.0434
Posted on Jun 23, 11:48 CDT
Network engineers need to conduct maintenance to the network infrastructure in the San Antonio office. This maintenance will impact the LW Cloud Sites and Sales/Marketing phone, chat and ticketing systems. Customer may not be able to reach the San Antonio office during this window. All services will resume at the end of maintenance. Customers can submit tickets to support@liquidweb.com for LW support. Or customer can submit tickets to cssupport@liquidweb.com for Cloud Sites Support during this maintenance
Posted on Jun 23, 07:35 CDT
Past Incidents
Jun 27, 2017

No incidents reported today.

Jun 25, 2017

No incidents reported.

Jun 24, 2017

No incidents reported.

Jun 23, 2017

No incidents reported.

Jun 22, 2017
Completed - The scheduled maintenance has been completed.
Jun 22, 22:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 22, 21:15 CDT
Scheduled - At 9:00pm on June 22, we will be making updates to the provisioning system for Cloud Sites.

What to Expect During the Maintenance:

You will be able to work on your websites during the maintenance window.
You will be able use FTP to access your file structures and use any Content Management tools via web browser.
You will be able to access and manage your other Liquid Web services during this period.
You may have sites that error out or fail to provision completely if created during this time.

If you need immediate assistance, please contact a member of our support team by visiting us in live-chat or by calling 800.580.4985 or INTL +1.517.322.0434
Jun 22, 21:08 CDT
Resolved - We are closing this incident at this time. The malicious traffic has been blocked and they have not returned.
Jun 22, 11:03 CDT
Update - The networking team have identified the source of the network saturation and have blocked further network traffic from that source. We are monitoring the situation at this time to determine if there are additional sources of malicious traffic.
Jun 22, 09:12 CDT
Monitoring - The website and network connectivity issues appear to be isolated to the PHX datacenter. Network saturation (typically associated with a DDOS) appears to be a factor. Actions are being taken to block and reroute network traffic at this time. As we get more information we will let you know.
Jun 22, 09:10 CDT
Update - The website and network connectivity issues appear to be isolated to the PHX datacenter. Network saturation (typically associated with a DDOS) appears to be a factor. Actions are being taken to block and reroute network traffic at this time. As we get more information we will let you know.
Jun 22, 09:05 CDT
Investigating - Customers may be experiencing connectivity issues to their websites and servers. Our engineers are investigating the issue at this time. As soon as we get more information we will update this event.
Jun 22, 08:56 CDT
Jun 21, 2017

No incidents reported.

Jun 20, 2017
Completed - The scheduled maintenance has been completed.
Jun 20, 21:30 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 20, 21:00 CDT
Scheduled - At 9:00pm on June 20, we will be making updates to the provisioning system for Cloud Sites.

What to Expect During the Maintenance:

You will be able to work on your websites during the maintenance window.
You will be able use FTP to access your file structures and use any Content Management tools via web browser.
You will be able to access and manage your other Liquid Web services during this period.
You may have sites that error out or fail to provision completely if created during this time.

If you need immediate assistance, please contact a member of our support team by visiting us in live-chat or by calling 800.580.4985 or INTL +1.517.322.0434
Jun 15, 15:12 CDT
Completed - This maintenance has been completed. We apologize for the inconvenience this may have caused.
Jun 20, 12:32 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 20, 12:15 CDT
Scheduled - Network engineers need to conduct emergency maintenance to the network infrastructure in the San Antonio office. This maintenance will impact the LW Cloud Sites and Sales/Marketing phone, chat and ticketing systems. Customer will not be able to reach the San Antonio office during this window. All services will resume at the end of maintenance. Customers can submit tickets to support@liquidweb.com for LW support. Or customer can submit tickets to cssupport@liquidweb.com for Cloud Sites Support.
Jun 20, 12:11 CDT
Jun 19, 2017

No incidents reported.

Jun 18, 2017
Resolved - The issue has been confirmed to be fully resolved.
Jun 18, 15:18 CDT
Monitoring - The issue has been resolved however performance checks are still ongoing.
Jun 18, 15:07 CDT
Identified - Our team continues to work on the resolution, thank you for your continued patience.
Jun 18, 14:36 CDT
Investigating - At this time our Operations Engineers are investigating authentication issues with the Cloud Sites management portal. When attempting to authenticate to the portal, clients may see the error, " Sorry, there was a problem retrieving your account information. If the problem persists, please contact support.".

If you need immediate assistance, please contact a member of our support team by visiting us in live-chat or by calling 855.348.9060.
Jun 18, 13:46 CDT
Jun 17, 2017

No incidents reported.

Jun 16, 2017

No incidents reported.

Jun 15, 2017
Completed - The scheduled maintenance has been completed.
Jun 15, 22:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 15, 21:00 CDT
Scheduled - Two Maria DB servers will be placed in read only mode for approximately one hour as emergency maintenance is performed. The two impacted servers are mariadb-043.wc2.phx1.stabletransit.com and mariadb-044.wc2.phx1.stabletransit.com. These are the only databases impacted by this maintenance. Once maintenance is completed, the databases will be returned to read/write capability.

If you need immediate assistance, please contact a member of our support team by visiting us in live-chat or by calling 855.348.9060.
Jun 14, 21:23 CDT
Jun 14, 2017
Resolved - This event has been confirmed resolved as of 8:56am CST. We apologize for any inconvenience this caused.

If you have any questions, please do not hesitate to contact a member of our support team via live-chat or by toll free phone at 800.580.4985 or INTL +1.517.322.0434
Jun 14, 08:57 CDT
Investigating - We're currently investigating reports of some users being unable to resolve Cloud Sites management portals or Liquid Web nameservers. Our teams are actively looking into this event. We will provide more updates as they become available.

If you have any questions, please do not hesitate to contact a member of our support team via live-chat or by toll free phone at 800.580.4985 or INTL +1.517.322.0434
Jun 14, 08:28 CDT
Jun 13, 2017

No incidents reported.