In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 25, 00:00 CDT
Scheduled - The Cloud Sites home office will be upgrading internal network systems from 12AM - 6AM CDT. Our live chat and telephone support may briefly lose connectivity during the maintenance upgrades as traffic is rerouted.
PHP Services Operational
LAN   Operational
PHX   Operational
IIS Services Operational
LAN   Operational
PHX   Operational
MariaDB Operational
LAN   Operational
PHX   Operational
MSSQL Operational
LAN   Operational
PHX   Operational
FTP Operational
LAN   Operational
PHX   Operational
Management Portal Operational
Management Portal   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Cloud Sites Engineers will be performing an emergency maintenance on two MariaDB hosts in our PHX Datacenter. During this time the following servers will need to be placed into read-only mode: mariadb-103-master.wc1.phx1.stabletransit.com and mariadb-104-master.wc1.phx1.stabletransit.com.

If you have any questions, please do not hesitate to contact a member of our support team via live-chat or by toll free phone at 800.580.4985 or INTL +1.517.322.0434
Posted on Sep 23, 07:30 CDT
At 10PM CDT, Cloud Sites Engineers will be performing routine platform maintenance on LAN storage nodes.

There should be no negative impact to performance, however, if you have any questions, please do not hesitate to contact a member of our support team via live-chat or by toll free phone at 800.580.4985 or international at 1.517.322.0434
Posted on Sep 21, 16:35 CDT
The Cloud Sites home office will be upgrading internal network systems from 12AM - 6AM CDT. Our live chat and telephone support may briefly lose connectivity during the maintenance upgrades as traffic is rerouted.
Posted on Sep 21, 19:17 CDT
MariaDB Maintenance | Oct 4 from 9PM - 3AM CDT Oct 4, 21:00 - Oct 5, 03:00 CDT
Cloud Sites Engineers will be performing Debian 8.9 updates to all MariaDB servers within the infrastructure in both datacenters. The maintenance window is scheduled from 9PM - 3AM CDT.

Due to the updates all MariaDB will be affected in the following manner:
- MariaDB will be put into a READ ONLY mode during the maintenance while reboots are performed

If you have any questions, please do not hesitate to contact a member of our support team via live-chat or by toll free phone at 800.580.4985 or international at 1.517.322.0434
Posted on Sep 21, 17:52 CDT
Cloud Sites Engineers will be performing Debian 8.9 updates to all remaining servers within the infrastructure in both datacenters. The maintenance window is scheduled from 9PM - 3AM CDT.

Updates will be made to all servers remaining in the infrastructure. Due to the nature of the updates, customers can anticipate the following brief impacts as servers are updated throughout the maintenance window:

- Load Balancers: Anticipate sessions dropped as LBs failover
- FTP: Anticipate sessions dropped during LB failover and node restarts
- PHPMyAdmin: Anticipate sessions dropped during LB failover and node restarts

If you have any questions, please do not hesitate to contact a member of our support team via live-chat or by toll free phone at 800.580.4985 or international at 1.517.322.0434
Posted on Sep 21, 18:54 CDT
Past Incidents
Sep 24, 2017

No incidents reported.

Sep 23, 2017

No incidents reported.

Sep 22, 2017
Resolved - This issue has been confirmed to be resolved by the AUP team. If you are experiencing authentication failures when sending via script or plugin, the mailbox will need to be enabled and the password reset. We do apologize for the inconvenience and will continue to work with our Rackspace partners to ensure this does not recur again.
Sep 22, 22:33 CDT
Monitoring - Our engineers have resolved the bad reputation IPs, however they are monitoring performance closely. If the mailboxes are still disabled, login to your email control panel in order to get those mailboxes re-enabled and reset the scrambled password.

If you have any further questions, please do not hesitate to contact a member of our support team directly via chat, ticket, or by toll free phone at 800.580.4985 or INTL +1.517.322.0434
Sep 22, 14:47 CDT
Identified - At this time we are working as quickly as possible with the Rackspace AUP team to resolve a recurring issue with a bad reputation on one of our outbound IPs. Connections from websites which are routed through the flagged IP to authenticate to a Rackspace mailbox will result in that mailbox being disabled. In the meantime, the following steps can be taken to mitigate the impact until we get the issue fully resolved:

- Send from a mailbox outside of the Rackspace environment
- Using your email control panel, enable the disabled mailbox
- Contact Cloud Sites support and we can enable the mailbox

We apologize for the inconvenience and will provide additional updates as they become available.
Sep 22, 11:12 CDT
Sep 21, 2017
Completed - The scheduled maintenance has been completed.
Sep 21, 22:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 21, 21:17 CDT
Scheduled - Cloud Sites Engineers will be performing an emergency maintenance on two MariaDB hosts in our PHX Datacenter. During this time the following servers will need to be placed into read-only mode: mariadb-123-slave.wc2.phx1 and mariadb-124-slave.wc2.phx1

If you have any questions, please do not hesitate to contact a member of our support team via live-chat or by toll free phone at 800.580.4985 or INTL +1.517.322.0434
Sep 19, 15:45 CDT
Sep 20, 2017
Resolved - Our Long Haul Network providers have restored service, and traffic is now correctly routing between all data centers.
Sep 20, 23:53 CDT
Update - Our provider's team continues to work towards restoring services fully. We will continue to engage and update here as we are provided with additional information.
Sep 20, 22:47 CDT
Identified - Our Long Haul provider continues to work as quickly as possible to resolve the issue with the lines. Customers continue to experience issues related to provisioning in both the PHX and LAN datacenters which can include creating new databases and websites, or changing status of resources already provisioned. However, normal website operation is not being impacted at this time.
Sep 20, 19:08 CDT
Update - The Long Haul Vendor is still working the issue. One common problem our customers may experience is the failure of the system to perform provisioning actions. We continue to work with them to try and resolve the problem.
Sep 20, 12:54 CDT
Update - The Long Haul provider has identified some additional problems that may be impacting some website functions. We are continuing to investigate and work with the providers.
Sep 20, 10:29 CDT
Update - Further investigation indicates that these interruptions are not impacting website performance, but aspects of the features on the management control panel. We are continuing to investigate.
Sep 20, 09:23 CDT
Investigating - Our Engineers have been in contact with our Long Haul Network providers. There appears to be an interruption of service on their network, which is causing some intermittent connectivity issues. We are working with these providers. As soon as we get more information, we will update this post.
Sep 20, 09:16 CDT
Resolved - After extended performance monitoring our engineers have confirmed the issue is resolved.
Sep 20, 21:25 CDT
Monitoring - We had a storage volume in the LAN datacenter experience performance issues. Our engineers have resolved the issue however they are monitoring performance closely.
Sep 20, 19:21 CDT
Completed - The scheduled maintenance has been completed.
Sep 20, 00:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 19, 21:00 CDT
Scheduled - During the maintenance period, the Cloud Sites control panel and the white label reseller control panel will be unavailable. After the maintenance period is completed, we recommend you refresh your browser to clear any cache or cookies.

If you have any questions or urgent needs during the maintenance, please do not hesitate to contact a member of our support team directly via chat, ticket, or by toll free phone at 800.580.4985 or INTL +1.517.322.0434
Sep 19, 15:37 CDT
Sep 18, 2017

No incidents reported.

Sep 17, 2017

No incidents reported.

Sep 16, 2017
Completed - The upgrades to your ticketing and chat systems are complete! Need Help? We have consolidated your Help Center and Support functions into one easy to access “Help Center” tab! Tickets, Chats, and Support Articles are now in one spot!
Sep 16, 10:49 CDT
Update - Chat support is available.
Sep 16, 04:27 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 03:30 CDT
Scheduled - Your Liquid Web team will be upgrading your ticketing and chat systems. Don't Worry - This upgrade will not impact your hosted services! During the upgrade, we will briefly shut down chat functionality (approximately one hour starting at 5AM EST/4AM CST). In addition, creating and viewing tickets will be suspended during that period. If you email our teams during this period, our system will retain the requests, but may be delayed in responding. And during this upgrade process, email notifications may be delayed. Rest assured, we have received your order; however, your order confirmation may be delayed.

To enhance your support experience, we will be consolidating the previous Management Portal Support and Help Center tabs. Once the initial portion of the maintenance is completed, you will be able to start chats and create/view tickets in the new Help Center tab. During the remainder of the maintenance window we will be transferring tickets to the new system, so you may not initially see all of your old tickets. Rest Assured..they are not lost, but being transitioned between systems. The legacy ticket numbers are being retained as well as assigning new ID ticket numbers. Your support and sales team will be track your request using either number.

If you have any questions, please do not hesitate to contact a member of our support team at 800.580.4985 or INTL +1.517.322.0434. Cloud Sites and Business Email support can be reached directly at 1-855-348-9060. After the initial maintenance period, you can also reach us via chat and ticket.
Sep 8, 08:05 CDT
Completed - The upgrades to your ticketing and chat systems are complete! Need Help? We have consolidated your Help Center and Support functions into one easy to access “Help Center” tab! Tickets, Chats, and Support Articles are now in one spot!
Sep 16, 10:47 CDT
Scheduled - During the maintenance period, the Cloud Sites control panel and the white label reseller control panel will be unavailable. After the maintenance period is completed, we recommend you refresh your browser to clear any cache or cookies.

If you have any questions or urgent needs during the maintenance, please do not hesitate to contact a member of our support team directly via chat, ticket, or by toll free phone at 800.580.4985 or INTL +1.517.322.0434
Sep 14, 21:07 CDT
Resolved - Engineers performed a change that resolved the issues that were affecting our hosted email and Control Panel at 8:55 AM EST.
Sep 16, 08:37 CDT
Update - We are continuing to investigate connectivity issues in our hosted email environment. At this time, a portion of customers may be unable to connect, or experience slowness in connecting, to affected mailboxes and or their Control Panel. Some customers may experience delays or errors when attempting to send mail.

We are actively investigating and pursuing the quickest resolution available. We will provide more information as soon as possible, but we do not currently have an ETA for complete resolution.
Sep 16, 07:35 CDT
Update - Our Engineers continue to investigate connectivity issues in our hosted email environment. At this time, a portion of users are unable to connect or have slowness in connecting to their affected mailboxes and may experience errors when attempting to send mail.
Sep 16, 07:04 CDT
Update - Our Email Engineers are actively working to resolve the issue. Symptoms reported include a yellow hard hat, slowness navigating, and errors when trying to access account. Mail delivery is not impacted.
Sep 16, 05:49 CDT
Identified - At this time our team is receiving reports of Webmail being inaccessible for some clients. We have engaged our Email Operations team and will provide additional details as they become available.
Sep 16, 05:35 CDT
Sep 15, 2017
Completed - The scheduled maintenance has been completed.
Sep 15, 00:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 22:00 CDT
Scheduled - At 10pm CST, Cloud Sites Engineers will be performing routine platform maintenance.

There should be no visible ill effects, however, if you have any questions, please do not hesitate to contact a member of our support team via live-chat or by toll free phone at 800.580.4985 or INTL +1.517.322.0434
Sep 11, 13:08 CDT
Sep 13, 2017

No incidents reported.

Sep 12, 2017

No incidents reported.

Sep 11, 2017
Completed - The scheduled maintenance has been completed.
Sep 11, 22:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 11, 21:00 CDT
Scheduled - Cloud Sites Engineers will be performing an emergency maintenance on the network that connects 2 MariaDB hosts in our PHX Datacenter. During this time the following servers will need to be placed into read-only mode:

mariadb-002-master.wc2.phx1.stabletransit.com
mariadb-001-master.wc2.phx1.stabletransit.com
mariadb-103-master.wc1.phx1.stabletransit.com
mariadb-104-master.wc1.phx1.stabletransit.com

If you have any questions, please do not hesitate to contact a member of our support team via live-chat or by toll free phone at 800.580.4985 or INTL +1.517.322.0434
Sep 11, 11:15 CDT